Terms of Service

2. The Rent Roll is not legal advice

This is the most important part of this page, so it goes near the top.

The Rent Roll publishes general information about Ontario residential tenancy law, Landlord and Tenant Board procedure, and the rental market. We are journalists and researchers, not your lawyer or your paralegal. Nothing we publish is legal, financial, tax, accounting or investment advice, and reading it does not create a solicitor-client, paralegal-client or any other professional relationship between you and us.

Tenancy law is fact-specific. The right move for a duplex in Sudbury may be the wrong move for a purpose-built rental in Toronto, and the rules change. Before you serve a notice, file an application, or make a decision that affects a tenancy, get advice from a lawyer or a paralegal licensed by the Law Society of Ontario about your actual situation. If you act on something you read here without doing that, you do so at your own risk.

1. Agreeing to these terms

By visiting therentroll.ca, subscribing to the newsletter, or reading an issue, you agree to these terms. If you don't agree, please don't use the site or the newsletter.

You need to be at least 18 years old, or the age of majority where you live, to subscribe.

In these terms, "we", "us" and "The Rent Roll" mean the publisher of The Rent Roll newsletter. "You" means you, whether you're a subscriber, a casual reader, or just passing through.

3. What we provide

The Rent Roll is an email newsletter for Ontario landlords and property managers, plus this website. We currently publish weekly, with occasional short alerts when something changes that can't wait a week. The newsletter is free.

We may change what we publish, how often we publish it, or how the site works, at any time. We may add paid products or features later; if we do, those will come with their own terms and we'll tell you before anything costs you money.

4. Subscribing and unsubscribing

When you enter your email address on this site, you're giving us express consent to send you The Rent Roll, consistent with Canada's Anti-Spam Legislation (CASL). Depending on our settings, you may need to click a confirmation link before we start sending.

You can unsubscribe at any time using the link at the bottom of every issue. Unsubscribes take effect promptly, and we won't email you again unless you resubscribe. We may still send you a small number of non-commercial messages, such as a note about a change to these terms or a security issue.

Please subscribe with your own email address. Don't sign anyone else up without their permission.

We may suspend or remove a subscription that bounces repeatedly, is flagged as spam, appears to be automated, or is being used in a way these terms don't allow.

5. Acceptable use

You agree not to:

• Republish, resell, or redistribute our issues in bulk, including reposting full issues on a website, forum, group chat or another newsletter.
• Scrape, crawl, or use automated tools to harvest content from the site or the newsletter.
• Use our content to train a machine learning or AI model without our written permission.
• Copy our content into a competing newsletter or paid product.
• Try to break, overload, or gain unauthorized access to the site or our systems.
• Use the newsletter or the site to do anything unlawful, including anything that would breach the Residential Tenancies Act, 2006, the Ontario Human Rights Code, or CASL.

Forwarding an issue to a colleague, a co-owner, your property manager or your accountant is fine and encouraged. That's how people find us.

6. Our content and your rights

We own the newsletter, the website, our name, our logo, and everything we write, or we use it with permission. Canadian and international copyright law applies.

You may read our content, forward individual issues to people you know, and quote short excerpts with credit and a link back to therentroll.ca. Anything beyond that needs our written permission first, which we're usually happy to give — just ask.

Statutes, regulations, tribunal decisions and government publications we reference belong to their respective publishers. Our summaries and commentary are ours.

7. Anything you send us

If you reply to an issue, send us a tip, answer a poll or submit feedback, you're giving us permission to use it: to publish it (in whole or in part), to quote it, and to use it to shape our coverage, without payment.

We'll only publish your name, city or other identifying details if you tell us we can, or if you've clearly sent it for publication. If you want something kept off the record, say so in the message and we'll respect it.

Don't send us anything confidential, privileged, or subject to a non-disclosure agreement, and don't send us a tenant's personal information. If you send us documents, redact names and addresses first.

8. Ads and sponsorships

Some issues may include advertising or sponsored placements. When they do, we label them clearly. We don't let advertisers write, review, or influence our editorial coverage, and a sponsorship is never a recommendation.

We may earn a commission if you buy something through a link we've marked as an affiliate link. That doesn't change the price you pay, and it doesn't change what we choose to cover.

Any dealing you have with an advertiser is between you and them. We're not responsible for their products, services, or claims.

9. Third-party links and services

We link to government sites, tribunal decisions, news articles and other resources. We don't control those sites and we're not responsible for their content, accuracy or availability.

We use third-party providers to run the newsletter and the site, including beehiiv for email delivery and subscriber management. Their handling of your data is governed by their own terms and privacy policies as well as ours.

10. Privacy

We collect your email address and basic analytics about how issues are opened and read. What we collect, why, how long we keep it and how to get it deleted are all set out in our Privacy Policy, which forms part of these terms. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

We don't sell your email address. Full stop.

11. Accuracy and availability

We work hard to get things right, and we check what we publish against primary sources. But rules change, tribunals reverse themselves, and mistakes happen. Content is accurate as at the date of publication and may be out of date by the time you read it, especially in an archived issue.

When we get something wrong, we correct it in the next issue and update the archived version. If you spot an error, please email us — genuinely, we'd rather know.

We don't promise the site or the newsletter will always be available, on time, or free of interruption.

12. Disclaimer of warranties

The site and the newsletter are provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties or representations of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

Some jurisdictions don't allow the exclusion of certain warranties, so parts of this section may not apply to you.

13. Limitation of liability

To the fullest extent permitted by law, The Rent Roll and its owners, writers and contributors are not liable for any loss or damage arising from your use of the site or the newsletter, or from any action you take or don't take based on something we published. That includes lost rent, legal costs, dismissed applications, missed deadlines, lost profits, and indirect or consequential losses.

Where liability cannot be excluded, our total aggregate liability to you is limited to CAD $100, or the amount you have paid us in the twelve months before the claim, whichever is greater.

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, or anything else that cannot lawfully be limited.

14. Indemnity

You agree to indemnify us against any claim, loss or cost arising from your breach of these terms, your misuse of our content, or your violation of any law or third-party right.

15. Ending your subscription

You can end your subscription any time by unsubscribing. We can end or suspend your access if you breach these terms, and we'll tell you why unless there's a good reason not to.

Sections 6, 7, and 12 through 17 survive the end of your subscription.

16. Changes to these terms

We may update these terms as the newsletter grows. When we make a material change, we'll update the date at the top of this page and flag it in an issue. Continuing to read after that means you accept the updated terms.

17. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute goes to the courts of Ontario, and you agree to their jurisdiction.

If a court finds part of these terms unenforceable, the rest stays in force.

18. Contact us

Questions about these terms, permission requests, or corrections: